Returns, Refunds & Replacements Policy

Most of our apparel, accessories, home products and other physical merchandise are produced specifically for each customer after an order is placed.

For this reason, we do not generally accept returns or exchanges for:

• Incorrect sizes selected by the customer.

• Incorrect colours selected by the customer.

• Changes of mind after placing an order.

• Personal preferences or dissatisfaction with a design that matches its listing.

• Incorrect or incomplete shipping information supplied by the customer.

Please review product descriptions, size charts, colours and order details before completing your purchase. This policy does not affect any consumer rights that cannot legally be excluded.

If your order arrives damaged, defective, misprinted or different from what you ordered, please contact us.

Eligible issues include:

• Products damaged during shipping.

• Significant printing or manufacturing defects.

• Incorrect products, sizes, colours or designs supplied.

• Production errors that materially affect the product.

• Other qualifying fulfilment defects.

You must report a qualifying product issue within 30 calendar days of delivery, subject to applicable legal requirements and fulfilment-provider procedures.

To help us investigate, please provide:

• Your AVADIEL order number.

• A description of the problem.

• Clear photographs or video showing the affected product and the issue.

We will review your request and, where appropriate, arrange a replacement or refund. You do not normally need to return a defective print-on-demand product unless we specifically advise otherwise.

If your tracking information indicates that an order has been lost or has not arrived within the expected delivery period, contact our support team.

We will investigate the shipment with our fulfilment partner and the relevant carrier, and where a shipment qualifies for a replacement or refund we will communicate the available resolution.

For international shipments, please contact us promptly if your order remains undelivered — certain fulfilment-provider claims have specific reporting deadlines.

Customers are responsible for providing accurate and complete shipping information.

If an order cannot be delivered because an address is incorrect or incomplete, additional shipping or replacement costs may apply.

If a package is returned to the fulfilment provider, we will review the available options and communicate any applicable costs before arranging another shipment.

Digital products — including downloadable guides, workbooks, templates and other electronic materials — are delivered electronically.

Because digital products may be accessed immediately after purchase, we generally do not accept change-of-mind returns or refunds once a product has been successfully delivered or downloaded.

Please contact us if:

• You paid but did not receive your download.

• The download link does not work.

• The file is corrupted or materially different from its description.

• You were charged more than once for the same purchase.

We will investigate and provide an appropriate resolution, including a replacement download or refund where applicable. Nothing in this section excludes mandatory rights under applicable consumer protection laws.

Approved refunds will generally be issued to the original payment method used for the purchase.

The time required for the funds to appear in your account depends on your payment provider and financial institution.

Where a replacement is approved, we will provide available order and tracking information when it becomes available.

For all return, refund, replacement and delivery enquiries, contact support@avadiel.com.

Please include your order number and relevant photographs or supporting information. Our team will review your request and guide you through the next steps.

AVADIEL reserves the right to review claims individually and request reasonable supporting information.

This policy is intended to align our print-on-demand fulfilment process with our production partner's policies. It does not override applicable consumer protection laws or any mandatory rights available to customers in their jurisdiction.

For questions about this policy, please contact our support team.