Frequently Asked Questions

Physical products are produced to order, which usually takes 2–5 working days, followed by delivery. United States addresses are typically delivered within 3–8 working days after dispatch. Every order in your account shows its current status.

Orders are produced and dispatched by our fulfilment partner, with the United States as the primary production and delivery market. International delivery is available to many destinations, but not every country is supported — where a destination is unavailable we will contact you before accepting the order.

A flat shipping rate applies to physical orders, and shipping is free above the threshold shown in the store. Digital products carry no shipping charge.

Card payment is not yet connected. Submitting an order records it as awaiting payment with no charge taken; our team then contacts you to complete payment. Nothing is produced or released until payment is confirmed.

Digital products are delivered electronically after payment is confirmed and appear in your account library. Download links are personal to your order and should not be redistributed. If a link fails or a file is faulty, contact support and we will resolve it.

Each apparel listing includes the available sizes and colours carried from production. Sizes follow standard US unisex sizing; if you are between sizes or prefer a relaxed fit, order one size up. Sizing details are shown on the product page before checkout.

Because products are made to order, we do not generally accept returns for incorrect size or colour choices or changes of mind. Damaged, defective or incorrect items are replaced or refunded when reported within 30 days of delivery with photos. Full details are in our Returns, Refunds & Replacements Policy.

Sign in to view orders, manage saved addresses and access eligible digital purchases. If you need help with access to your account, contact support@avadiel.com from the email address used for the order.